SS4 - Notice history

QUING EPROD experiencing degraded performance

UHC EPROD - Operational

99% - uptime
Jan 2025 · 100.0%Feb · 99.52%Mar · 97.66%

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Jan 2025
Feb 2025
Mar 2025

QUING EPROD - Degraded performance

99% - uptime
Jan 2025 · 100.0%Feb · 98.90%Mar · 97.66%

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Jan 2025
Feb 2025
Mar 2025

FRY EPROD - Operational

99% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 97.66%

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Jan 2025
Feb 2025
Mar 2025

KVS05 - Operational

99% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 97.66%

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Jan 2025
Feb 2025
Mar 2025

SS4EPRODSERVER - Operational

99% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 97.66%

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Jan 2025
Feb 2025
Mar 2025

SS4 NAS - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.65%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

RUS3 - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 99.97%

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Jan 2025
Feb 2025
Mar 2025

Update server - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Server Restart - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.99%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

database - Operational

100% - uptime
Jan 2025 · 99.36%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

SS4KVS - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Update mechanism - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

We have been made aware of RUS3 not starting or starting but not installing/running at all
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
App host/Domain Host is facing issues with SSL certificates.
  • Resolved
    Resolved

    Production has been brought back online and all devices will need a reboot. the reboot must be done by someone near the device and cannot be done remotely

  • Update
    Update

    We have implemented a new backup mode. so production mode has been switched to failover and devices have restarted and are running a backup version until the main program comes back online. once the main program comes online we will update you and you will have to manually reboot all devices.

  • Investigating
    Investigating

    The app host is working on this issue. this issue seems it may be running for awhile as it has already been 13 hours at the time of posting this. we recommend shutting down all devices as there is no work around yet. we have shutdown the WST VM's

Feb 2025

Server restart is facing issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
we have been made aware of a issue with EPR01
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
the NAS has had a major spike causing the load and CPU to be operating at 100% and making the system slow
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are currently extracting all data from the hard drive and will do a full factory reset of the NAS. Once this is done we will push an update through. This update will take probably 50 minutes- and hour as it will do a full reconnect to the NAS, it will have some installation and relogging to do and will reboot your device multiple times. We will keep you updated as we make changes.

  • Investigating
    Investigating

    We are currently investigating this incident. we have shutdown all NAS devices

We have been made aware that the QUE screen data is not updating
  • Resolved
    Resolved

    We have implemented a fix and have had some testing, it seems to be fixed however if you experience any issues please submit a ticket!

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
we have been made aware of an issue with provisioning. when ran it links to a 404 screen. we are looking into this
  • Resolved
    Resolved

    This issue has been resolved. since we are in the maintaince window we will go ahead and reboot devices and apply the new update. this will apply any RFM packages in stagging

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident. for any devices that require provisioning please wait while we resolve this!

Jan 2025

Starting at 2:30 PM we will be pushing an update through all devices
  • Completed
    January 31, 2025 at 7:35 PM
    Completed
    January 31, 2025 at 7:35 PM
    Maintenance has completed successfully
  • In progress
    January 31, 2025 at 7:30 PM
    In progress
    January 31, 2025 at 7:30 PM
    Maintenance is now in progress
  • Planned
    January 31, 2025 at 7:30 PM
    Planned
    January 31, 2025 at 7:30 PM

    this upgrade is very important and required immediately. this will take down the store for 5-10 minutes so please allow all devices to upgrade. After this reboot al devices will go back to the 3:30 AM cutover for tomorrow morning. there will also be a packaged applied at 12:00 AM during cutover. this update will bring a few changes through the fry screen and the QUE screen. however the update is not for those reasons. thank you for your understanding.

We have been made aware of Eprod not changing over between breakfast and lunch
  • Resolved
    Resolved

    This incident has been resolved and applied at store open!

  • Investigating
    Investigating

    We are investigating this!

Jan 2025 to Mar 2025

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